Last Updated: March 13, 2026
At OBE, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
1. Return Eligibility
Our return policy lasts 14 calendar days from the date you receive your order. If 14 days have passed since delivery, unfortunately we may not be able to offer a refund or replacement unless there is a valid quality-related issue.
Order Cancellation Policy
Customers may request to cancel an order within 6 hours before shipment. Our order processing time is typically within 24 hours after the order is placed. If a cancellation request is submitted before the order has been shipped and within the allowed cancellation time, the order can be successfully canceled.
To be eligible for a return or exchange:
The item must be unused and in the same condition that you received it
The product must be returned in its original packaging
All accessories, manuals, and bundled items must be included
If your order included free gifts, they must also be returned
If returned products are missing accessories or bundled items, the retail value of those items may be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase directly to the manufacturer.
Do not return the product to any warehouse without contacting our customer support first. Unauthorized returns may be lost, and the customer will bear the responsibility for such losses.
2. Damaged or Defective Products
If you believe your product was damaged during shipping or arrives defective, please contact our customer support team within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Photos or videos clearly showing the damage
Photos of the packaging and shipping label
After verification, we will arrange a replacement, repair, or refund depending on the situation.
For confirmed product quality issues within 14 days of delivery, OBE may reimburse reasonable return shipping costs after receiving the return shipment and the shipping invoice.
The warranty does not apply if the product damage is caused by misuse, improper handling, or unauthorized modifications.
3. Return Process
To start a return or exchange, please contact our customer support team:
Email: service-us@orange-i.com
Please include the following information:
Order number
Product model
Serial number (if available)
Reason for return
Photos or videos of the product if applicable
Our support team will guide you through the return process and provide the correct return address.
Return Address:
11201 Iberia St Unit A
Jurupa Valley, CA 91752
United States
Returns sent without prior authorization may not be accepted.
4. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Quality Issues
If the return is caused by verified product defects or shipping damage, OBE will cover the reasonable return shipping costs.
Non-Quality Returns
If the return is for personal reasons (such as ordering the wrong product or changing your mind), the customer is responsible for:
Return shipping costs
Original shipping costs (if applicable)
5. Refunds
Once your returned item is received and inspected, we will notify you via email that we have received your returned product.
We will also inform you whether your refund request has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original method of payment.
Refund Method & Processing Time
Refunds will be issued to the original payment method (such as your bank account or credit card). The refund processing time is typically 1–15 business days, depending on your bank or payment provider.
Please note that the exact processing time depends on your payment provider or bank.
6. Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again
Contact your credit card company (refund posting may take time)
Contact your bank for further processing updates
If you have completed these steps and still have not received your refund, please contact us:
7. Important Notes
If a buyer refuses delivery or fails to cooperate with customs clearance, any resulting costs (including return shipping fees) will be the responsibility of the buyer.
Customers are strongly recommended to use a trackable shipping service or purchase shipping insurance when returning items.
We cannot guarantee that we will receive returned items without tracking.
8. Events Beyond Reasonable Control
Neither party shall be liable for any delay or failure to perform obligations under this policy due to events beyond reasonable control, including but not limited to:
Natural disasters
War or civil unrest
Extreme weather conditions
Government restrictions
9. Warranty Exclusions
The limited warranty does not cover damage caused by:
Accidents, misuse, or improper handling
Exposure to liquid, moisture, sand, or dirt
Unauthorized repair or modification
Normal wear and tear
Damage caused by external factors such as fire, flooding, or electrical issues
Use with non-approved accessories or equipment
Free gifts or promotional items are non-refundable and non-exchangeable.
10. Contact Us
If you have any questions regarding our return or exchange policy, please contact us:
Email: service-us@orange-i.com