Last Updated: March 13, 2026
Please read the following shipping policy carefully before placing an order on OBE Official Website (https://orange-i.us/). This policy outlines how we process, ship, and deliver your orders.
If there is any discrepancy between the English version and other language versions of this policy, the English version shall prevail.
1. Order Processing Time
After your payment is successfully completed, orders will usually be processed within 1–3 business days before shipment.
Processing time may be longer during peak seasons, promotional events, or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track the delivery status.
2. Shipping Regions
OBE currently ships to most major regions in:
North America
Europe
Asia
Selected international destinations
Shipping availability may vary depending on logistics conditions and local regulations.
If your shipping address is outside our standard shipping regions, please contact our customer service team to confirm shipping availability.
3. Shipping Warehouses
To improve delivery speed, OBE may ship products from different warehouses depending on inventory availability.
Possible shipping locations include:
United States
Europe
Hong Kong
China
If products are available in local warehouses, delivery typically takes 2–10 business days after shipment.
If items are shipped from overseas warehouses, delivery may take 10–45 business days, depending on your location and customs processing.
Shipping Methods
OBE offers multiple shipping methods depending on the destination and logistics conditions, including:
Sea freight
Air freight
Express courier services
The shipping method will be selected based on factors such as delivery location, product size, and shipping efficiency.
4. Shipping Costs
Shipping fees vary depending on:
Delivery country or region
Product size and weight
Shipping method
The final shipping cost will be displayed at checkout before payment is completed.
Free Shipping Policy
Most orders qualify for free shipping. However, for certain regions such as islands, remote areas, or special delivery locations, additional shipping fees may apply based on the latest carrier quotations.
If additional shipping fees are required, the exact amount will be clearly communicated to the customer before shipment. Customers may choose to proceed with the payment or cancel the order for a full refund.
In certain cases, additional shipping fees may apply after order placement, including but not limited to:
Local warehouse stock shortages requiring shipment from another location
Remote or hard-to-reach delivery areas
Changes in international shipping conditions or carrier surcharges
If additional shipping costs are required, our customer service team will contact you before the order is shipped.
You may choose to pay the additional fee or cancel the order for a refund.
5. Taxes and Customs Duties
Orders shipped internationally may be subject to customs duties, import taxes, or other fees depending on the destination country.
These charges are determined by the local customs authorities and are the responsibility of the buyer.
If customs clearance is required, customers may need to cooperate with the logistics provider to complete the clearance process.
OBE is not responsible for delivery failures caused by refusal to complete customs clearance.
6. Shipping Restrictions
Currently, we are unable to ship to:
P.O. Boxes
Military addresses (APO/FPO/DPO)
Certain remote islands or restricted regions
Shipping availability may vary depending on logistics conditions.
7. Order Changes and Cancellations
You may request to modify or cancel your order before it has been shipped by contacting our customer support team.
Once the order has been shipped, it can no longer be modified.
If you wish to cancel an order that has already been shipped, you may refuse delivery or return the package after receiving it.
Shipping costs incurred due to customer-initiated cancellations or returns may be deducted from the refund amount.
8. Multiple Shipments
If your order includes multiple products, they may be shipped in separate packages from different warehouses.
This means that the items may arrive at different times.
9. Out-of-Stock Situations
In rare cases, products may temporarily become out of stock due to:
Manufacturing delays
Logistics disruptions
Unexpected demand
In such situations, shipping may take up to 45 days.
If this occurs, we will notify you and provide the option to:
Cancel the order for a full refund
Continue waiting for the shipment
10. Delivery and Package Inspection
After receiving your package, please inspect the package carefully before signing for delivery.
If the package appears damaged during shipping:
Document the damage with photos
Report the issue to the shipping carrier
Contact our customer service team immediately
We will assist you in resolving the issue as quickly as possible.
11. Important Notes
OBE reserves the right to cancel an order before shipment if necessary.
Address changes may require identity verification.
Delivery times are estimates and may vary depending on logistics conditions.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
OBE Customer Support
Email: service-us@orange-i.com
Website: https://orange-i.us/